Privacy Policy

1. Introduction

At Reddy Anna Book, we respect your privacy. This Policy describes what data we collect, why we process it, and how we keep it safe when you use our website, WhatsApp support, and related services.

2. Data We Collect

You provide Name, contact details, WhatsApp/phone number, basic KYC info, transaction details (amounts, UTR/IDs), support chats, feedback.

Automatically Device info, IP, approximate location, browser type, pages viewed, time on page, referrers, cookie IDs.

From partners Payment confirmation data (status/refs), risk signals, anti-fraud checks where applicable.

3. How We Use Data

• Provide and manage your Reddy Anna ID and account features.
• Process deposits/withdrawals and resolve payment issues.
• Fraud prevention, security monitoring, and compliance checks.
• Customer support via WhatsApp/chat; service communications.
• Improve UX, performance, content quality, and site analytics.
• Marketing updates and offers (you can opt out anytime).

4. Lawful Basis & Consent

We process data based on: consent (e.g., marketing), contractual necessity (provide services, payments), legitimate interests (security, analytics), and legal obligations (records, compliance). Where consent is required, you may withdraw it at any time without affecting prior processing.

5. Cookies & Tracking

• Strictly necessary – core functionality and security.
• Performance/Analytics – understand usage, improve features.
• Functional – remember choices and preferences.
• Advertising – measure campaigns and reach.

How to control cookies: use your browser settings to block/delete cookies. Blocking some cookies may impact site functionality.

6. Analytics & Ads Partners

We may use analytics/marketing tools to measure traffic and performance. These tools may set their own cookies or receive limited pseudonymous data (e.g., hashed IDs, event metrics). You can opt out of marketing messages at any time.

7. Sharing & Disclosure

• Payments – banks/UPI/wallet providers to process transactions.
• Security & fraud – risk and anti-abuse services.
• Compliance – regulators or law enforcement if required.
• Vendors – hosting, analytics, and support tools under contracts and confidentiality.

We do not sell your personal data.

8. Data Retention

We keep data only as long as needed for service, legal, accounting, or security purposes. Typical retention windows:

• Account & KYC: for the life of the account and a reasonable period after closure.
• Payments & ledgers: as required by financial record-keeping laws.
• Support logs & security events: for investigation and audit timelines.

9. Data Security

Encryption-in-transit, access controls, and routine reviews help protect your data. Never share your credentials. If you suspect unauthorized access, contact support immediately.

10. International Transfers

Where data is processed outside your region, we use appropriate safeguards (contractual terms and technical measures) to protect it, consistent with applicable laws.

11. Your Rights

• Access, correction, update, deletion (subject to lawful exceptions).
• Portability (copy of certain data in a structured format).
• Withdraw consent (for marketing or optional features).
• Object or restrict processing in specific scenarios.

To exercise rights, message us on WhatsApp with your registered details. We may request verification to protect your account.

12. Children’s Privacy (18+)

Services are intended for adults 18+. We do not knowingly collect data from minors. If you believe a minor has used our services, contact us to remove the account and associated data.

13. Third-Party Links

Our site may link to third-party websites. Their privacy practices are not controlled by us; please review their policies before using those services.

14. Changes to this Policy

We may update this Policy to reflect service or legal changes. The “Last updated” date shows the latest version. Continued use after updates means you accept the revised Policy.

15. Contact & Grievance

Questions or requests? Message us on WhatsApp. If you have a complaint, you may escalate to our grievance channel via WhatsApp; we aim to respond within 24 hours.