Refund Policy

Please read this policy carefully before using Reddy Anna Book.
Last updated: August 14, 2025

1. Overview

We appreciate your trust in Reddy Anna. This Refund Policy explains when deposits may or may not be reversed. Our goal is fairness, transparency, and compliance with applicable laws.

2. Scope & Eligibility

Policy applies to deposits made to your fantasy/betting wallet. You must be 18+ (or legal age in your state) and provide accurate details. Jurisdictional restrictions may apply; always follow local laws.

3. No-Refund Principle

As a rule, deposits are non-refundable once credited, because balances can be used instantly for real-time events, affecting market integrity and other participants.

4. Possible Exceptions (case-by-case)

  • Duplicate/Mistaken payment not used in any wager.
  • Failed/partial credit where funds were debited but not received.
  • Unauthorized transaction proven with bank proof/police complaint if required.
  • Regulatory restriction preventing lawful service in your location.
  • Service error where access was not granted despite payment.

Exceptions need investigation and compliance approval. Where refund isn’t feasible, we may offer an account credit at our discretion.

5. Non-Refundable Cases

  • Any amount already used in wagers or bonuses.
  • Promotional credits, free bets, or cashback.
  • Third-party fees (bank/wallet network charges).
  • Chargeback misuse or policy circumvention.
  • Accounts under risk or fraud review.

6. Processing Timelines

  • Standard review: 24–72 hours after complete docs.
  • Bank credit (if approved): per bank rails (UPI/IMPS/NEFT).
  • We’ll notify you on WhatsApp/email about the outcome.

7. Documents Required

  • Payment proof (UTR/transaction ID/screenshot).
  • Registered name & number; last 4 digits of account.
  • Self-declaration for unauthorized/duplicate transactions.
  • Any extra KYC if requested by compliance.

8. Chargebacks & Fraud

Unauthorised chargebacks without prior dispute may trigger account suspension, funds hold, and legal reporting where required. Always contact support first to resolve issues.

9. Verification & Compliance Holds

We may temporarily hold withdrawals/refunds for routine checks (KYC, AML, risk). Cooperate promptly to avoid delays.

10. Disputes & Escalation

Dispute window: within 24 hours of the event/credit issue. Raise a ticket via WhatsApp; if unresolved, request escalation to a senior specialist. Keep all bank references handy.

11. Responsible Play

Set budgets, take breaks, and never chase losses. Tools available on request: deposit limits, time-outs, self-exclusion. Services are for 18+ only; follow local/state laws.

12. Contact

Questions about this policy? Message us on WhatsApp. We aim to respond within 24 hours.

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